SUSAN McCAUGHEY

Carramar 2005 alumni Susan McCaughey is a firm believer that you don’t have to decide what to do with your life by the time you graduate high school.

“How can you know?” she said, adding that she tried a few options before finding the right path.

“I worked in retail for about a year until I decided what I wanted to do with my future.”

“I studied at University for the next two-and-a-half years while working part-time before deciding the course wasn’t for me.

During that time Susan spent a few weeks in Europe and a few months in Melbourne before landing a job in local government while studying part-time, which is where she found her niche.

Now 10 years on and having served at five different local councils, Susan is living and working in Geraldton as Coordinator Customer Service at the City of Greater Geraldton.

“I have a team of six full-time staff who serve the residents, ratepayers and visitors of the City of Greater Geraldton,” Susan said.

“I was recruited to open a fit-for-purpose, modern customer contact centre, which is the first of its kind in the Mid West region.

“We resolve inbound calls, web chats, emails and face-to-face queries at our civic centre in the heart of Geraldton.

Susan moved to the coastal city for her role and enjoys yoga and taking her dogs to the beach.

She recently graduated from Murdoch University with a graduate certificate in Business Administration.

“I was also fortunate enough to accept the WA Change, Innovation and Improvements Award at the 2018 Auscontact Excellence Awards on behalf of the Customer Service Team – I fly to Sydney in October as we’re in the running for the national title!”

Susan said her time at St Stephen’s taught her the importance of collaboration, building individual moral values, teamwork, self-respect and having respect for others.